Return and Refund Policy

1. Inspection

It is your responsibility to inspect the products at the point of collection or delivery, as the case may be.

If you discover any defect in the quantity or quality of the products, you shall notify us (Wheat) via WhatsApp or the individual delivering the products, as the case may be. Note that failure to do so may mean that you have accepted the products unconditionally and Wheat shall have no liability to you in respect of any defect(s) in the products.

If, however, a defect is discovered and you notify Wheat (please email customer@wheatbeyond.com.sg together with some photos of the product) within twenty-four (24) hours of receiving the products, you may be eligible for an exchange. You acknowledge and agree that any such exchange shall be your sole remedy against Wheat in respect of any defective products.

2. Eligibility for Returns

Returns are accepted under the following conditions:

• The item is defective, damaged, or incorrect upon delivery.

• You contact us within twenty-four (24) hours of receiving the products.

• The item is unused, in its original packaging, and includes proof of purchase.

For perishable items, please reach out to us immediately upon receiving your order if there are any concerns.

2. How to Request a Return

To initiate a return for your online order:

• Contact our customer service team at csr@wheatbeyond.com.sg or WhatsApp us at 9831 8677.

• Provide your order ID and details of the issue, along with clear photos of the affected item(s).

• Our team will guide you through the next steps after reviewing your request.

3. Refund Process

Once we receive and inspect the returned item, and your return is approved:

• For online payments, a voucher equivalent to the refunded amount will be issued. This voucher will be valid for twelve (12) months and can be used for future purchases at Wheatsg.com.

• Store credit or exchanges will be processed upon approval.

• Refunds will only be issued in the form of vouchers or store credit, unless otherwise determined by Wheat.

4. Non-Returnable Items

Please note that the following items are not eligible for return:

• Perishable goods that have been opened or used.
  
• Items requested for return after 24 hours from delivery.
• Products not purchased directly from Wheatsg.com.
• Items that were free with purchase or part of a promotion.
• Chilled or frozen items, where the condition has been acknowledged upon delivery.
• Products that have not been stored in accordance with the instruction as stated in the specifications, labels or packaging.

5. Exchanges

If you’ve received a defective or incorrect item, we’ll do our best to arrange an exchange.
If an exchange is unavailable, we’ll issue a store credit for your next purchase.

6. Your Undertaking

You acknowledge and agree that:

1. you shall store the products in accordance with the instructions as to storage contained in the specifications relating to the products or contained on the packaging or labels of the products; and
2. where products are supplied with a "best before" or “use by” date, you shall not consume the products where the "best before" or “use by” date has expired or use the products with other goods that have passed the "best before" or “use by” date.

You further acknowledge and agree that you will not consume or use any product(s) which you reasonably suspect is not fit for consumption.